Legal

Privacy Policy

Last updated October 2026

Zaylune ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect, why we collect it, and how we keep it safe.

Information We Collect

We may collect the following information when you use our website:

Account & order data: name, email address, phone number, and shipping address when you register or place an order.
Payment information: we do not store your card, UPI, or net-banking details. All payments are processed securely by Razorpay on their PCI-DSS compliant infrastructure.
Usage data: pages visited, time spent, and device/browser type, collected via standard server logs to help us improve the site.

How We Use Your Information

To process, fulfil, and communicate updates about your orders.
To send order and delivery notifications via WhatsApp or email.
To respond to your queries and support requests.
To improve our products, website experience, and customer service.
To send promotional messages — only if you have opted in, and you can opt out at any time.

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

Third-Party Services

We share minimal necessary data with trusted service providers to operate our business: Razorpay for payment processing, Delhivery for order delivery, and Supabase for secure data storage. Each of these partners maintains their own privacy and security standards.

Cookies

We use essential cookies to keep you logged in, remember items in your bag, and maintain your session. We do not use third-party advertising or cross-site tracking cookies.

Data Retention

We retain your account and order data for as long as your account is active or as needed to provide services and comply with legal obligations.

Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your account and associated data.
Opt out of marketing communications at any time.

To exercise any of these rights, email us at mailme.ysk007@gmail.com.

Policy Updates

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of our website after an update constitutes your acceptance of the revised policy.

Information We Collect

We may collect the following information when you use our website:

Account & order data: name, email address, phone number, and shipping address when you register or place an order.

Payment information: we do not store your card, UPI, or net-banking details. All payments are processed securely by Razorpay on their PCI-DSS compliant infrastructure.

Usage data: pages visited, time spent, and device/browser type, collected via standard server logs to help us improve the site.

How We Use Your Information

To process, fulfil, and communicate updates about your orders.

To send order and delivery notifications via WhatsApp or email.

To respond to your queries and support requests.

To improve our products, website experience, and customer service.

To send promotional messages — only if you have opted in, and you can opt out at any time.

We do not sell, rent, or trade your personal data to any third party for marketing purposes.