Refund & Return Policy

At Zaylune, every bottle leaves our hands in perfect condition. If something goes wrong on the way to you, we'll make it right.

No Returns on Opened Products

Because our fragrances are personal care products applied directly to skin, we are unable to accept returns or exchanges on bottles that have been opened, used, or tampered with — for the safety and hygiene of all our customers.

Damaged, Leaking, or Wrong Items

If your order arrives damaged, leaking, or if you received an incorrect product, please contact us within 48 hours of delivery with:

• Clear photos of the product and packaging.
• Your order ID.

We will arrange a free replacement or issue a full refund — your choice.

Cancellations

You may cancel your order at any time before it is dispatched, completely free of charge. Once the parcel has been handed to our courier, cancellation is no longer possible. To cancel, email us or message us on WhatsApp immediately with your order number.

Refund Timeline

Once your refund is approved, the amount will be credited to your original payment method within 5–7 business days. For UPI and net banking, it may reflect sooner. COD orders are refunded via bank transfer; please provide your bank details when you contact us.

How to Reach Us

Email: mailme.ysk007@gmail.com
WhatsApp: +91 70192 37106
Please include your order number in all communications so we can help you faster.